Phone:
+381 (11) 2070-962
+381 (11) 276-0017
+381 (11) 276-0017
Mobile phone:
+381 (63) 605-137
+381 (63) 246-794
+381 (63) 246-794
Email:
PH Servis desk
Accurate, reliable and timely service engaging a minimum of your resources is the feature of business excellence we strive for. Our SERVICE DESK receives and resolves all your customer requests through a single point of contact (SPOC).
Service Desk acts proactively for all customer requests with the clients with contracted device monitoring. Supplies delivery orders or service support come from the Service Desk to the Customer, not vice versa, optimizing the supplies and processes.
PH Service Desk can be reached directly, by phone or via e-mai..
For access to the Service Desk app, login to the portal using username and password.
After reporting, you have the option of selecting the request:
Incident Reporting
is executed by selecting device type from the drop-down menu that also includes data on contracted device, from the OptimalPH or LitePH package, then user enters incident location, short description of the problem and telephone number of the contact person.
Supplies Procurement
must be related to the articles from the agreed price list, defined for the client and the client must enter required amounts into fields.
Service
can be requested depending on the fact whether it was defined by the Service Agreement. If defined, the Note field is populated by the type of required service (installation, move, collecting, troubleshooting notification request, etc.). If the service is not defined by the Agreement the Note field is populated by the description of required service (price, availability, response period, etc.) and the request for response.
Complaints to the Quality of Products
The customer enters the type of supplies selecting from the drop-down menu some of the articles that client already maintained with Perihard. If the device cannot be found, the customer leaves the field blank, enters the description of the problem, selects desired location of service and submits a serial number of the cartridge or printer.
Complaints to the Quality of Services
The customer enters the type of device selecting from the drop-down menu some of the articles that client already maintained with Perihard. If the device cannot be found, the customer leaves the field blank, enters the description of the problem, selects desired location of service and submits a serial number of printer.
Within the application the request can include correspondence, thus enabling the direct communication between a person sending the request and the person designated for its resolution.
If you are not registered for this service, please place a request for opening the user account by contacting PH Service Desk.
